A story in numbers

Improve Constantly

Do not be fearful of making a mistake but do be fearful of making a mistake twice.

• Embrace continuous improvement and self-improvement for oneself and the organization.
• Learn from mistakes and avoid repeating them, while being open to taking risks.
• Identify sub-optimal outcomes, determine root causes, and commit to resolving them for organizational improvement.

Build Relationships

Building a relationship takes a lifetime.
Destroying a relationship takes a moment.

Our relationships are strengthened by…

• Trust, honesty, transparency, and integrity;
• Our responsibility to homeowners, city staff, consultants, trades, and the community;
• Aligning ourselves with partners who care as much as we do.

Be Transparent

Foster a culture of open and transparent communication.

• Communicate all relevant information and never withhold information because it is uncomfortable to share.
• Provide honest and direct feedback, openly discussing ideas and decisions to ensure fairness and efficiency.
• Practice active listening and encourage the expression of thoughtful opinions for better outcomes.

Limit Ego

Success is “we” and failure is “I”.

• Avoid overconfidence and arrogance, as they often lead to poor decision-making.
• Acknowledge limitations and seek input from experts in relevant areas before finalizing strategies and decisions.
• Foster a humble and open-minded approach, valuing collective success over individual credit.

Invest in Talent

Skills, judgement, attitude and work ethic are the most important attributes in any individual.

• Focus on attracting, motivating, and retaining exceptional talent as the key driver of desired outcomes.
• Invest significant time in sourcing and exploring talent, emphasizing competency in analytics and logic-based decision-making.
• We strive to bring people into the organization that are passionate about what they do and genuinely wake up excited every morning to go to work.

Have Honesty & Integrity

Conduct business with the highest degree of honesty, integrity and professionalism.

• There is zero tolerance for actions that contravene our policies designed to protect our corporate integrity.
• Invest time into evaluating the character and moral fabric of everyone that we work with.
• Follow through on your commitments and do what you say you will do.

Take Ownership

Strive for excellence in undertaking all activities.

• Our people should think and act like owners and take full responsibility for the outcomes of their actions.
• Don’t blame suboptimal outcomes on other individuals or parties or outside factors – take ownership, examine the issue and make sure the organization learns from experience.
• Hold yourself accountable to the high standards you hold of others.

Award For Merit

Employ the best talent available based on skills, attitude and qualifications.

• The best idea or answer should be supported by logic and analytical back-up.
• Upward mobility of our employees is based on their contributions and not on their tenure.
• Our employees are encouraged to openly share and debate viewpoints with the simple objective of arriving at the best answer.

Focus On The Details

Success is the sum of the details.

• Pay meticulous attention to details, as even small oversights can have significant negative consequences.
• Prioritize focus, forward planning, and thorough consideration of downside risks and potential problems for achieving major positive outcomes.
• Challenge assumptions, encourage open communication about potential challenges and risks, and ensure accuracy in conclusions by constantly seeking clarification and verifying information.

Be Proactive

Constantly set the bar higher and strive for improved outcomes.

• Invest ample time in front-end planning, including goal setting and key success metrics, to enhance outcomes.
• Foster open communication of goals and metrics with relevant stakeholders for alignment.
• Continuously track outcomes against goals, sharing the information regardless of positivity, while integrating learnings from reactive problem-solving into future actions.