respond within one business day to all forms of inbound communication and where an action or response is required, at the very least acknowledge receipt of communication and provide a reasonable time frame for the required action or response.
The set of core values and beliefs that we operate our business on and hold ourselves accountable to.
fo·cus on the de·tail
Don’t treat small things as unimportant, because some small things can be very important or many small things on a combined basis become very important.
Be completely transparent and fully communicate all relevant information and appreciate that there is “nothing to fear from the truth.” Have no fear of making mistakes or disclosing mistakes; openly bring mistakes forward, analyze them objectively and learn from them.
Communicate clearly and effectively. Constantly get in synch (through regular meetings, questions, discussions and debates) about what is going on and never hold a critical opinion without speaking up about it.
Anticipate issues and opportunities before they arise or pass you by. Initiate dialogue or action in advance of such a future situation rather than just reacting when it arises.
hands-on de·ci·sion mak·ing
The mix of motivated and intelligent people operating within a streamlined organization with minimal layers results in optimal and effective decision making.
Hold people accountable for their actions and appreciate them holding you accountable for yours. Recognize that identifying problems and mistakes are fuel for improvement. Constantly probe and seek out problems and find systematic ways of eliminating them.
Conduct business with honesty, professionalism and the highest standard of fiduciary responsibility. Treat all partners and other key stakeholders the way you would ideally want to be treated.
Take ownership of issues and think like an owner and expect those around you to do the same. Be passionate about constantly improving outcomes and take pride in your work and associated outcomes.
Establish clear and measurable goals on both macro and micro basis and constantly compare status and outcomes to such goals. Hold yourself and others accountable to goals and understand why goals were achieved or not achieved.
Retain individuals that have the right skill-set (instead of those with the most experience) and an open-mindedness to learn to operate within the framework of the CentreCourt Corporate Principles. Ensure that advancement is based entirely on proven ability and results.
have as many critical and informed eyes looking at important decisions as possible in order to constantly challenge assumptions and steps planned to achieve a desired outcome. Understand, visualize, and assess the reasoning used to determine a course of action to see if it makes sense and is in fact the best means to achieve the desired outcome.
proper planning and organization can dramatically improve results with little to no extra effort. Checklists, detailed notes, proper filing, effectively scheduling and managing meetings are ways to get the most out of your working hours.